Article 77 - Performance

Article 77 - Performance


Article 77: How Are Performance, Visibility, and Continuous Improvement Managed? (KPIs and Analytics)

Key KPIs:

  • Carrier performance: On-time rate, cost per mile, incident rate.
  • Resource utilization: Truck/driver idle time, trips per period, maintenance schedule adherence.
  • Order cycle times: Time from FO creation to delivery/POD, cross-dock throughput, delay occurrence.
  • Cost and efficiency: Freight spend vs. budget, split/partial delivery ratios, warehouse and cross-dock performance.

Visibility Tools:

  • Real-time dashboards (for operations and management).
  • Alerts for exceptions (delays, missed POD, compliance failures).
  • Data feeds to customer/supplier portals for transparency.

Continuous Improvement:

  • Ongoing analysis of exceptions to adjust splits, FO allocation logic, or master data rules.
  • Periodic review with carriers and resource owners for best practice sharing and process recalibration.



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